Frequently Asked Questions
Everything you need to know about your Billy J shopping experience.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Please note that processing times may vary during peak sale periods.
What is your return policy?
We offer store credits for returns made within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible.
Do you offer international shipping?
Yes, we ship worldwide! International delivery times vary by location but generally take between 7-14 business days depending on the selected shipping method.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team immediately; however, once an order has been dispatched, we cannot make any changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.